Our integrated Remote/Helpdesk Service Management solution offers a perfect blend of IT Service Support, Configuration Management, and Change Management, all consolidated into a single seamless solution, and focused on streamlining IT service processes and effectively managing the complete IT Helpdesk management. Desktop/Helpdesk environment can be very expensive at time because they are the main productivity tools for your end users with the demand for reliable and efficient services. While the demand for reliable and efficient services from end users combined with severe budget cuts, creates an unprecedented challenge for companies. With limited resources and no proper helpdesk staff, maintenance of the desktop environment is left to the end users which result in the lost of productivity which can cost a company a bundle.

Companies need a helpdesk environment that has low on-going cost and with Unlimited Remote Support for a flat monthly fees, Clients appreciate being able to budget their IT costs for the entire year, knowing that there will be no unreasonable fluctuations. Through our commitment, experience, and expertise Accore Technologies, Services has established a business relationship with our customers that will last a lifetime. Our goal is to make your computer experience more enjoyable and reduce the time and effort you spend on keeping your PC doing what you expect of it - make your life easier. Our remote Desktop/Helpdesk Management provides unlimited remote support between the hours of 8:00 am and 5:00 pm Monday through Friday, across four Time Zones to our clients. We provide Unlimited Remote, On-site and Lab/Bench Time support to our clients.

• Incident and Problem Management
• Phone/Remote/Onsite Support
• Remote Desktop Control 
• Change Management 
• Asset Management 
• Knowledge Management 
• Software Licensing Compliance Management
• Management Reporting